Return Policy

Because Cargility is an assistive mobility device, used or opened products cannot be returned.

If your device arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at info@cargility.com. Our team will review the issue and, if a manufacturing defect, shipping damage, or fulfillment error is confirmed, we will work with you to repair, replace, refund, or otherwise resolve the issue as appropriate.

Returns are accepted only for unused, unopened products in their original packaging and original condition within 14 days of delivery. Original shipping charges are nonrefundable, and return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect product.

Please contact us before returning any product to receive return authorization and instructions. Unauthorized returns may not be accepted or refunded.

Once an authorized return is received and inspected, any approved refund will be issued to the original payment method.