Returns & refunds

Returns & Refund Policy

Last updated: August 9, 2026

We want you to feel confident purchasing Cargility. Because Cargility is an assistive mobility device, we have specific return requirements to help protect the health and well-being of our customers.

Returns

Used Cargility devices cannot be returned.

Returns are accepted within 14 days of delivery only when the product is:

• Unused
• Unopened
• In its original packaging
• Accompanied by proof of purchase

Please contact us at info@cargility.com before returning any product. Returns sent without prior authorization may not be accepted.

Unless the return is due to an error by Cargility, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

Damaged, Defective or Incorrect Orders

If your Cargility arrives damaged, appears to have a manufacturing defect, or you receive the wrong item, please contact us within 14 days of delivery at info@cargility.com.

Include your order number, a description of the issue, and photos when applicable. Our team will review the issue and, if a manufacturing defect, shipping damage, or order error is confirmed, we will work with you to repair, replace, or otherwise resolve the issue.

Refunds

Once an eligible return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5 to 7 business days after approval for processing. Your bank or credit card provider may require additional time for the refund to appear.

Questions?

For questions about a return, damaged product, or your Cargility order, contact us at info@cargility.com.

SIMPLE. INTUITIVE. READY IN SECONDS.

POP. DROP. LOCK. WALK. STORE. GO.

Purpose. Proof. People.

What Stands Behind Cargility

THIRD PARTY VALIDATED | REAL USER TESTED | ACCESSIBILITY INFORMED | ENGINEERED & MADE IN MICHIGAN | PATENTED | WOMEN FOUNDED

We are grateful to everyone who shared their story, offered their feedback, and believed in our mission. Every voice helped shape Cargility and brought us to this moment.

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ACCESSIBILITY INFORMED

Developed with input from disability advocates, accessibility professionals, healthcare and rehabilitation experts, engineers, and people with lived experience to ensure Cargility is shaped by real needs, real experiences, and expert perspectives.

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THIRD PARTY VALIDATED

Independently evaluated by Escalent, Inc. through real world testing with older adults, people with mobility challenges and disabilities, and caregivers to validate usability, performance, and the user experience.

MOTOR CITY INVENTED & MADE.

Born in Michigan. Built in the Motor City. Cargility brings together ingenuity, engineering, and manufacturing to solve an overlooked mobility challenge. From the state that put the world on wheels, we’re helping people get in, get out, and get where they need to go.

WOMEN FOUNDED

Founded by a mother daughter team who turned Grandma’s experience into a mission to support families, caregivers, and anyone who could use a little more stability along the way.

Moving With Purpose

The Cargility Commitment

OUR MISSION AND VISION

Our vision is a world where vehicle mobility is accessible to everyone, regardless of age or ability, so more people can stay independent, connected, and free to go where life takes them.

ACCESSIBLITY & MOBILITY

Accessibility is at the heart of why Cargility exists. We design with people, not just for them, listening to people with disabilities, older adults, caregivers, accessibility advocates, and mobility professionals to create solutions shaped by real experiences and real needs.

POSITIVE VIBES ONLY

We believe progress starts with possibility. We are committed to building a company that leads with optimism, celebrates every step forward, supports the communities around us, and focuses on what people can do and where they want to go.

SPEAK FOR THE TREES

Our commitment to mobility extends to how Cargility is made and delivered. We are working to reduce unnecessary packaging, prioritize recyclable and responsibly sourced materials, and design packaging that protects the product without creating excess waste.

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Why We Created Cargility

Cargility was created from a personal family experience and has grown into a mission to help millions of people move with greater confidence and independence. Every step of Cargility has been shaped by real people, real experiences, and a community that believes everyone deserves greater independence. We understand that getting into and out of a vehicle can change the way people live, travel, and stay connected. That's why we're creating more than a mobility solution we're building a community dedicated to helping people move with greater confidence, independence, and dignity.

For my Grandma

There has to be a better way for someone with stability challenges to access a vehicle. Cargility began with a moment that changed everything. When our founder, Meera, saw her grandmother fall while exiting the family car, the injury healed, but the fear did not. That fear led to avoided travel, increased isolation, and a loss of independence. It was a moment that could have been prevented and one that inspired the need for a better solution. Through sharing our stories, we learned we weren’t alone. Many seniors, individuals with ambulatory or stability challenges, and people recovering from injury face the same challenge, with few solutions designed to address it. So we created a solution with Cargility.
OurStory_GrandMaCargility

What Drives Us

Everyone deserves the freedom to move with independence, dignity, and confidence. Caregivers should be able to support the people they care for without fear of injury. More seniors are choosing to age in place and depend on vehicles for daily life. Recovering from an injury can turn something as simple as getting in and out of a car into a daunting, painful, and carefully planned effort. For people with stability challenges, this remains one of the most overlooked and risky moments of the day. The fear of falling is real, and the physical strain on family and professional caregivers is constant. Many people rely on makeshift solutions or the physical strength of a caregiver simply to move in or out of a vehicle. People with stability challenges and the caregivers who support them need a better solution that enables safe, secure, and confident mobility. We knew there had to be a better way. Safe mobility should be designed, not improvised, so we built a novel solution for real daily moments that help people move with confidence.
CargilityFounders
THE NEED

Caregivers Who Give

Helping the Helpers

Caregiving is an act of love, but it can take a physical toll. ➜ Routine vehicle transfers often require lifting, supporting, and balancing another person, placing significant strain on a caregiver's back, shoulders, and joints while increasing concern about falls. ➜ More than 53 million Americans care for a loved one, often helping them navigate everyday moments like getting in and out of a vehicle. ➜ Transportation is caregiving. Nearly 1 in 5 U.S. adults is a family caregiver, and 98% of caregivers providing transportation are the ones driving loved ones to medical appointments, errands, and everyday activities.

POP. DROP. LOCK. WALK. STORE. GO.

SIMPLE. INTUITIVE. READY IN SECONDS.
STEP 1

POP →

Insert Cargility into the vehicle door's "D" ring striker plate inside the car door.

STEP 2

DROP →

Press the button and extend Cargility until the base reaches the ground. Make sure the rubber feet touch the ground.

HowToUseCargilityDrop
STEP 3

LOCK →

Align the marked lines at the hinge to lock Cargility into position. Listen and feel for the click into locking position.

STEP 4

WALK →

Hold on for continuous support as you step into or out of the vehicle. Used as a handrail that can hold upto 350 pounds of weight.

STEP 5

STORE →

Fold Cargility and place it in your vehicle, ready for the next trip just like an umbrella or ice scraper.

HowToUseCargilityStore
STEP 6

GO →

Take it with you as a walking stick or use it for support when you need a rest.